Telephone Advice Line – Moneyworks

Moneyworks is a council-funded project, which aims to provide cohesive and comprehensive money and debt advice to residents of Brighton and Hove. We run a telephone advice service on behalf of the Moneyworks partnership, providing free, independent advice to residents of Brighton and Hove on a whole range of money issues including dealing with debt, maximising income, paying for fuel etc.

Telephone: 0800 988 7037

Monday: 3:00 pm – 7:00 pm
Tuesday: 10:00 am – 2:00 pm
Wednesday & Thursday: 12:30 pm – 4:30 pm
Friday: 10:00 am – 2:00 pm

Advice by E-mail

Advice by e-mail is available to the general public. This service is impartial and confidential, and the advice is free.

Contact us using this e-mail address

Advice for Brighton and Hove Council Tenants and leaseholders

If your landlord is Brighton & Hove City Council; or you are a leaseholder of the Council (you own a flat and pay the council for maintenance and ground rent), we can also arrange to see you at one of the following desks:

The Bridge, Lucraft Road, Moulsecoomb

Hollingdean Children’s Centre, Brentwood Road, Hollingdean

Portslade Learning Centre, Boundary Road, Portslade

St Richards Church and Community Centre, Hove

Jubilee Library

Hove Library

Please note these are not drop-in sessions – you will need to be referred, and we will contact you to make an appointment. If you need advice please call the moneyworks adviceline on 01273 809288 to speak to an adviser who will also be able to refer you for an appointment if this is needed.

East Sussex Macmillan Welfare Benefits Advice Service

If you live anywhere in East Sussex and you or a family member have been affected by cancer, our specialist welfare benefits advisers may be able to help you adjust to changes in your financial situation. We offer in-depth telephone advice & home visits. For more information call 01323 635989.

Domestic Abuse Money & Education Project

This project, funded by The Henry Smith Charity, provides specialist money advice by telephone for anyone who has experienced or is experiencing domestic abuse. You can access this service wherever you live in England and Wales by calling 01323 635987 . Our advisers have special training in safeguarding and will always check if it is safe before calling you back.

If you would like to refer, fill in the client’s details on a referral form and send to We will then call the client back.

If you have any queries about the project please contact Jeanette on the DAME line 01323 635987 or by email at

Advice For Residents Of Housing Associations

If your landlord is a housing association you may be able to access our telephone advice & casework services. We currently work with residents of: Hexagon, London and Quadrant, Moat, Paragon, Sovereign and Victory Housing Associations. Please call us on 01323 685999 or email for more information.

Money Advice Service Debt Advice Project

We can offer one-off face to face appointments to anyone who lives in Sussex, to advise about debt. We will go through your situation with you, and give you the information and advice you need to enable you to deal with your debts yourself.

You can contact us directly to make an appointment in our Brighton office: call 01273 664 000

Alternatively, if you need urgent advice please call the moneyworks adviceline on 0800 988 7037 to speak first to an adviser who will also be able to refer you for an appointment if this is needed.

Big Lottery Money Advice Project

This project’s aim is to enable people to feel more in control of their money and more confident in dealing with future changes. We are doing this by enabling disadvantaged people to maximise their choices over spending, manage and understand their money better and make best use of a limited income.

We also want to support people to increase their knowledge and confidence in their ability to manage their money as independently and effectively as possible. Those will achieved by providing information about where to go for advice, the fundamentals of debt management and budgeting.

And finally we want to help people address and resolve money related problems, helping them to maintain control of their lives and promoting greater peace of mind.

The project will work with people living in specific areas in Brighton and Hove, specifically Whitehawk, Moulsecoomb, Bevendean, Coldean, Woodingdean and Hangleton and in rural areas of East Sussex, specifically in Eastbourne (Langney, Hampden Park, and from November 2015, Devonshire & St Anthony’s), Wealden (Hailsham), Rother (Robertsbridge) and Lewes (Ouse Valley).

We are running free workshops to community groups on Budgeting, Benefits & Debt.

If you would be interested in Money Advice Plus running a workshop for your community group or for more information please contact Heather on or call 01273 664 000

We also offer advice to individuals living in the areas above. If you would like to make a referral to Money Advice Plus for someone who lives in one of the areas listed above, then please contact Heather on01273 664 000 or email

Feedback from Money Advice Plus workshops:

“I was down before the workshop, didn’t know who to turn to, now i feel lighter and confident in sorting out my money issues.”

“I found the advice on legal powers of various debts really useful.”

Warmth for Wellbeing

This project, funded by British Gas is a multi-agency partnership aimed at vulnerable people in certain circumstances (see below) who can’t afford to heat their homes.

Money Advice Plus is one of five advice agencies involved. We will help with advice, appointments or casework around benefits and debt issues and can refer you on to organisations for help with energy saving measures. Other organisations may be able to help with a small number of one-off grants or emergency warmth packs.

Clients of the project must meet at least one of the following criteria:

  • Be aged over 65
  • Have a respiratory illness e.g. COPD, childhood asthma
  • Have cardiovascular disease e.g. ischaemic heart disease, cerebrovascular disease
  • Have severe mental illness including but not limited to schizophrenia, bi-polar disorder, moderate to severe depression
  • Have dementia
  • Families with children under 5
  • Pregnant women
  • Living in emergency accommodation

If you meet one of these criteria and would like an appointment call Moneyworks Advice Line on

0800 988 7037

Our partner organisations include:

Advice is offered by BHT, CAB, St Luke’s Advice Centre , The Fed. On calling the Advice line your case will be allocated to the organisation that can best meet your needs.

BHESCO will undertake 200 home visits and help with energy saving measures eg insulation, radiators, boiler

Hardship grants will be delivered by Brighton Unemployed Centre Families Project, Hangleton & Knoll community centre, Brighton women’s centre, MIND, The Bridge

British Red Cross will distribute the emergency warmth parcels

Drop in advice desks

At the moment we offer a drop in advice desk at the BMECP every alternate Friday:

Refugee One Stop Shop, BMECP Centre, 10a Fleet Street, Brighton BN1 4ZE. Drop-in desk fortnightly on a Friday between 11am and 2pm, or phone Charlie Gray on 01273 664000 to make an appoinment. Dates of the next desks are:


September 1, 15 & 29

October 13, 27

November 10, 24

December 8, 22

We also give advice funded through a range of special projects, and this often enables us to deliver advice through desks in other areas of the city, or offer a visit to your home if this is required. Eligibility and availibility of these vary from time to time so we ask new clients wishing to make an appointment to first speak to an adviser on the telephone adviceline. The adviser will try to help straight away and can also take your details for an appointment if this is required.

Other Services

Money Management Support Service

This is what we call the ongoing help and support service we give our clients, and this includes money handling where it’s needed. Helping you manage your money means you can keep as independent as possible, while tackling the issues in a calm and practical way.

People find money handling useful for different reasons. Some examples are:

  • people who can’t get out to the bank to access cash – we can receive your benefits, and deliver money to you in your home
  • people with substance misuse issues – we can receive your fortnightly and 4-weekly benefits, and give you a smaller, more manageable amount a couple of times a week to help you budget
  • people with learning disabilities and people with mental illness, or dementia – we can support by paying your bills for you, so you don’t have to worry

We support people in lots of different ways, depending on what’s needed. Everyone’s needs are different and so our help can range from simply offering advice to filling in benefit claim forms, handling money or visiting you at home to bring your money. We help take the stress out of the situation and can give you the skills and information to manage your finances in the future.

This service is available to Sussex residents referred to us by professionals working on their behalf, like Social Services. Funding is needed to take on a client under our Long Term Casework Service. See our Referral section for more information. Our service is normally free to clients, but where funding is not available, clients can choose to pay directly for a service. “Money Guardians” is what we call our service for self-funding clients.

Everything we do is:

  • confidential
  • impartial


We are recognised as a Corporate Appointee by the Benefits Agency. This allows us to claim and receive social security benefits for those unable to do so themselves.

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